It’s not often that you get more than you expected in a business transaction these days. The more likely scenario is that you’ll get the bare minimum when it comes to service. Rarely does a company go above and beyond and deliver what is promised, and then some.
At PaintGreen, we love to surprise our customers with great service and a paint job that is better than expected. Recently, we were hired by Edmundo to paint the interior of his condo in Bankers Hill. After we wrapped up our work, PaintGreen owner Jon Ray asked Edmundo to share some thoughts about his experience with the PaintGreen crew.
When Jon asked Edmundo how everything went with the crew, he responded, “It was fantastic! Great work! Some extra touches—there was some light fixtures that were a little loose and they put some extra caulking on there to finish. They finished earlier than projected and work was fantastic. I love it! It looks like a new place!”
Most house painters would have just left the light fixtures as they were, and they would have been completely justified in doing so. After all, as painters, we’re not required, or even expected, to do little fixes like this. However, we know it’s the little things that make all the difference. It just took our crew a few minutes to add some caulking around the light fixtures, which secured them and made them look better.
Edmundo also commented that we finished earlier than expected. When we give our customers a timeline for when they can expect their house to be finished, we always allow for a little extra time in case anything unexpected comes up. This means that sometimes we finish faster than promised, which our customers always appreciate. We know that having your house painted (especially the interior) can be a temporary disruption to your daily activities, so we always work efficiently to get the job done as soon as possible.
When Jon asked Edmundo if PaintGreen fulfilled all the promises we made to him, he said with confidence, “Yes, excellent! Overdelivered!” Edmundo also indicated that he would be happy to refer us to his friends and neighbors when they have a need for a San Diego house painter.
We are thrilled that Edmundo is so happy with the outcome of his project! We know that a lot of our customers save up to have their houses painted by us. We want to make sure the investment our customers make in their homes is a good one. We promise to always do our best work—never cutting corners—and often going above and beyond what is expected.
If you’d like to schedule a consultation to get a quote on painting the interior or exterior of your San Diego home, contact us today either by phone or through our online messaging system.