Reading online reviews on third-party sites like Yelp, Google, and Facebook is a great way to get a good idea of the type of service and the quality of work you can expect to receive from a company. For the most part, online reviews are accurate and useful. When reading them, look for patterns. If more than a few people comment on how great a company’s customer service is, it’s likely true. Conversely, if you see the same complaints over and over, they’re also probably true.
Very few companies will receive unanimous positive ratings. Sometimes things slip through the cracks or other times a customer is just impossible to please no matter what a company does to try to make things right. Don’t automatically discount a company if they receive a rare negative review. Look at the big picture. If the company takes the opportunity to respond to a negative review, that response will usually be very telling. Do they offer to fix the issue, or are they defensive or accusatory? A good company will go above and beyond to turn an unhappy customer into a satisfied one.
Online reviews can be useful in helping you narrow down which San Diego painting companies you call for an estimate. Then, once you have met with a few companies, you can decide which one to hire based on things like experience, price, the type of paint they use, and the overall impression you get from the company’s representative. Remember, the company you hire will be on your property or in your house for an extended period of time. Make sure you hire a painting company you feel like you can trust!